Delivery & Returns

Shipping and returns

Your pack shipment details:

Purchases will normally be dispatched within one to two days from order confirmation. Purchases will be shipped with detailed tracking information to the delivery destination.  Alternative delivery options are available if required.  Please contact us if you need any further information or alternative services for the delivery of your purchase, we are happy to help.

We are currently offering free UK shipping on all purchases over £75 in basket for UK and EU customers and £100 for US and rest of the world customers.

Shipping includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise customers to group items in one order where possible.  It may not be possible to group two distinct orders placed separately, therefore separate shipping fees may be applied to each order.  We will do all we can to avoid duplicate delivery charges. 

Please contact us at sales@auchterlonies.com if there are any queries with your purchase.

For returns, please contact us at sales@auchterlonies with confirmation of your order number and items for return.  An agreed collection time will be arranged for the goods to be returned.  Shipping charges will apply for items being returned.

To find out more, please contact us:

Contact us

Or telephone: +44 (0) 1334 473253.